Excalibur Group is committed to creating high quality products in a timely manner.  Our staff will work with you during every step of the ordering and production process to ensure that your item(s) are completed with the correct details and design.

Due to the “custom” nature of most of our products, our Standard Production Time is 10 Business Days from the initial submission of your order.  This timeframe allows us to:

  • Ensure that the products ordered are in stock or are readily available from our suppliers, or if not to propose substitutions that meet your needs

  • Confirm that the submission of any applicable artwork meets production standards and revise accordingly

  • Create a digital proof of your layout and send that to you for review/approval and make any requested edits

  • Perform Quality Checks throughout the production process to ensure 100% accuracy and the elimination of any product defects/damage

  • Notify you of completion of your project and schedule a convenient pickup date & time

We realize that our Customers are very busy and in some cases may need a faster delivery time.  We will do everything possible to accommodate your request to avoid additional rush production or shipping charges, but in some instances that may not be possible.  If rush charges are applicable to your order we will communicate that prior to the initiation of your project so that you can review and approve those additional expenses.

However, any orders that are requested to be delivered in less than our Standard Production Time cannot be guaranteed to be free of errors or other defects as we may not be able to fully complete all necessary steps in order to meet your completion date.  In those situations the Customer will be responsible for any costs associated with corrections, replacements, etc.

Please note that some products require additional processing (from external vendors) and may fall outside of the Standard Production Time.  We will communicate the timelines on these products to you during the order process.

If you have any questions about this policy please don’t hesitate to ask one of our staff members.

Excalibur Group - Because Excellence Matters!